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Terms of Service

Last updated: 17 July 2026

These Terms of Service ("Terms") govern your access to and use of the UPnGO Risk Assessment platform ("Service"), provided by UPnGO Ltd ("UPnGO", "we", "us"). By registering for, connecting a Microsoft 365 tenant to, or otherwise using the Service, you agree to be bound by these Terms on behalf of yourself and the organisation you represent ("Customer").

1. The Service

UPnGO Risk Assessment is a software-as-a-service platform that assesses, remediates and monitors Microsoft 365 tenants for security, compliance and generative-AI readiness. The Service consumes data from Microsoft Graph, Entra ID, Purview, Defender and related Microsoft cloud services under permissions the Customer authorises.

2. Accounts and eligibility

You must be at least 18 years old and authorised to bind the Customer to these Terms. You are responsible for maintaining the confidentiality of credentials issued to your personnel and for all activity that occurs under those credentials.

3. Customer data and Microsoft 365 access

The Customer grants UPnGO a limited, non-exclusive right to access the Microsoft 365 tenants it connects, solely to deliver the Service. UPnGO acts as a data processor in respect of Customer Data and processes it in accordance with the Privacy Policy and any executed Data Processing Addendum.

4. Acceptable use

You agree not to:

  • use the Service to violate any applicable law or third-party right;
  • reverse engineer, resell or white-label the Service except under a signed MSP or partner agreement;
  • upload malicious code or attempt to disrupt the availability or integrity of the Service;
  • use the Service to process data of Microsoft 365 tenants you are not authorised to administer.

5. Subscriptions, fees and taxes

Fees are those set out in your order form, Azure Marketplace listing or CSP agreement. Subscriptions renew automatically for successive terms unless cancelled before the renewal date. Fees are exclusive of VAT and other applicable taxes.

6. Third-party services

The Service integrates with Microsoft Azure, Microsoft Graph, Azure OpenAI and other third-party services. Your use of those services is subject to their own terms, and UPnGO is not responsible for their availability or behaviour.

7. Intellectual property

UPnGO retains all right, title and interest in and to the Service, including all software, models, reports templates, benchmarks and documentation. The Customer retains all right, title and interest in Customer Data.

8. Confidentiality

Each party will protect the other party's confidential information with at least the same degree of care it uses to protect its own confidential information, and in no event less than a reasonable standard of care.

9. Warranties and disclaimers

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, UPnGO disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. Risk scores, remediation recommendations and readiness assessments are decision-support outputs and do not constitute legal, regulatory or security advice.

10. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential or punitive damages. UPnGO's aggregate liability arising out of or related to these Terms will not exceed the fees paid by the Customer for the Service in the twelve months preceding the event giving rise to the claim.

11. Term and termination

Either party may terminate for material breach that remains uncured for thirty (30) days after written notice. On termination, the Customer's access is disabled and Customer Data is deleted in line with the Privacy Policy and the Service Management Reference.

12. Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

13. Contact

Questions about these Terms should be sent to info@upngo.co.uk.